Frequently Asked Questions
How long do I keep access to a course?
You receive lifetime access to the purchased course, including any updates added later. If a course is retired, you keep access to the latest version you own.
What skill level do I need?
We serve all levels. Filters in the catalog indicate Beginner, Intermediate, or Advanced. Many students begin with foundations and progress to couture finishes.
Which tools are required?
A digital scale, thermometer, offset spatulas, turntable, piping tips, quality chocolate, and basic pans. Each course includes a printable kit list and alternatives where possible.
Do you issue certificates?
Yes. After completing the milestone quizzes and submitting practice briefs, you can generate a personalized certificate suitable for your portfolio or client proposals.
What is your refund policy?
If a course does not match the description and you have not completed more than 25% of the content, request a refund within 14 days. See full terms for details.
Can I ask technical questions?
Absolutely. Post in the course thread or email [email protected]. We reply within 2 business days with specific, actionable steps.
Do courses cover food safety?
Yes—cooling curves, holding temperatures, allergen awareness, and transport stability are integrated throughout the lessons.
Is there closed captioning?
All videos include English captions and downloadable transcripts for accessible learning and quick review.